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Busy Engraving Ideas Ltd – Return & Refund Policy

At Busy Engraving Ideas Ltd, we take pride in crafting high-quality trophies, awards, and personalized gifts. We understand that sometimes things don’t go as planned, and we’re here to help. This policy outlines how we handle returns, refunds, and replacements.

What's Covered What’s Not Covered Custom Engraving   Need Help?   

What's Covered

We will offer a refund, replacement, or repair if:

  • The item is faulty or damaged (not caused by misuse)
  • The product does not match the description or sample
  • We sent the wrong item
  • The item was damaged in transit, and freight protection was selected

Claims must be made within 7 days of receiving your order.

What’s Not Covered

Due to the personalized nature of our products, we do not accept returns for:

  • Change-of-mind purchases
  • Incorrect spelling or design submitted by the customer
  • Size, color, or style preferences after engraving
  • Damage caused by misuse or mishandling

Custom Engraving  

Due to the personalized nature of our products, we do not accept returns for:

  • Change-of-mind purchases
  • Incorrect spelling or design submitted by the customer
  • Size, color, or style preferences after engraving
  • Damage caused by misuse or mishandling

Need Help?   

If you have questions or concerns about your order, please contact our team at:

📧 info@busyengraving.nz 📞 +64 22 045 1098